Privacy Policy

This Privacy Policy ("Policy") describes how Voiczy ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website, mobile application, or related services (collectively, the "Service"). By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree to this Policy, you must discontinue use of the Service immediately.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using the Service, including but not limited to:

Account information (name, email address, password)
Profile information for child users (name, age, learning preferences)
Payment and billing information (processed by Stripe)
Communications with us (support inquiries, feedback)
Voice recordings and audio data submitted through the Service

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, access times, pages viewed)
Usage data (features used, learning progress, session duration, interaction patterns)
Location data (general geographic location based on IP address)
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers (e.g., Google Sign-In), analytics providers, and payment processors.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

Providing, maintaining, and improving the Service
Personalizing learning experiences and content recommendations
Processing transactions and sending related information
Communicating with you about products, services, promotions, and updates
Analyzing usage patterns to enhance user experience
Training and improving our AI models, speech recognition, and machine learning systems
Conducting research and development
Detecting, preventing, and addressing technical issues, fraud, or security concerns
Complying with legal obligations
Any other purpose with your consent or as permitted by law

3. Voice Recordings and Audio Data

The Service may collect voice recordings for pronunciation practice and speech recognition features. By using these features, you grant us a perpetual, worldwide, royalty-free license to use, store, process, analyze, and create derivative works from such recordings for purposes including but not limited to improving our speech recognition technology, training AI models, enhancing the Service, and conducting research. Voice data may be retained indefinitely and may be used in anonymized or aggregated form.

4. Disclosure of Information

We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, including payment processing (Stripe), cloud hosting, analytics, and customer support.
Business Transfers: In connection with any merger, acquisition, sale of assets, financing, or transfer of all or a portion of our business, your information may be transferred as a business asset.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
With Your Consent: We may share information with your consent or at your direction.
Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Payment Processing

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not directly collect or store complete credit card numbers or financial account information. Stripe's use of your personal information is governed by their privacy policy. By providing payment information, you consent to sharing such information with Stripe for payment processing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Even after account termination or deletion, we may retain certain information as necessary for our legitimate business interests, to comply with legal obligations, resolve disputes, enforce agreements, and for backup and archival purposes. Aggregated or anonymized data may be retained indefinitely.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security and shall not be liable for any unauthorized access, hacking, data loss, or other breaches that may occur despite our reasonable security measures.

8. Children's Privacy

The Service is designed for use by children under the supervision of a parent or legal guardian. We collect information from children only as permitted by applicable law and with parental consent. Parents may review, update, or request deletion of their child's personal information by contacting us. However, certain information may be retained as described in Section 6 above.

9. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Service. These technologies help us analyze trends, administer the Service, track users' movements, and gather demographic information. You may control cookies through your browser settings, but disabling cookies may affect the functionality of the Service. By using the Service, you consent to our use of cookies and tracking technologies as described herein.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services you access through our Service. Your interactions with third-party services are governed by their respective policies.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home country. By using the Service, you consent to the transfer of your information to such countries. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Policy.

12. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to rectify inaccurate information
The right to request deletion of your information (subject to legal and operational requirements)
The right to restrict or object to certain processing
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing your request. We reserve the right to deny requests that are unreasonable, repetitive, or technically impractical, or where we are not required by law to comply.

13. Marketing Communications

We may send you promotional communications about our products and services. You may opt out of receiving marketing communications by following the unsubscribe instructions in those communications or by contacting us. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or the Service.

14. Changes to This Policy

We reserve the right to modify this Policy at any time in our sole discretion. Any changes will be effective immediately upon posting the revised Policy on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically for updates.

15. Disclaimer

While we take reasonable measures to protect your information, we make no warranties or representations regarding the security of your data. The Company shall not be liable for any unauthorized access, disclosure, or loss of personal information resulting from circumstances beyond our reasonable control, including but not limited to hacking, cyberattacks, system failures, or actions of third parties.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@voiczy.com

Last updated: December 11, 2025