Terms of Service
Welcome to Voiczy. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Voiczy, a sole proprietorship registered at the Netherlands Chamber of Commerce (KVK) under number 99591219 ("Company," "we," "us," or "our"). By accessing or using our website, mobile application, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Service.
1. Acceptance of Terms
By creating an account, accessing, or using any part of the Service, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a minor child, you accept these Terms on behalf of yourself and the minor, and you assume full responsibility for the minor's use of the Service. Your continued use of the Service following any modifications to these Terms shall constitute your acceptance of such modifications.
2. Service Description
Voiczy is a language learning platform designed for children, offering personalized language-learning experiences through audio, visual content, and interactive activities. The Service is provided on a subscription basis. We reserve the right, in our sole discretion, to modify, suspend, discontinue, or limit any aspect of the Service at any time, with or without notice, and without liability to you or any third party. We do not guarantee that the Service will be available at all times or that it will be uninterrupted, timely, secure, or error-free.
3. Parental Responsibility
You acknowledge and agree that Voiczy is intended for use by children under the supervision of a parent or legal guardian. You assume full and sole responsibility for monitoring and managing your child's use of the Service, including but not limited to screen time, content consumption, and any interactions within the application. While we may provide certain time-limiting features, these are offered as tools to assist parents and do not transfer any responsibility from you to the Company. The Company expressly disclaims any and all liability arising from or related to your child's use of the Service, including but not limited to excessive screen time, behavioral changes, or any physical, psychological, or developmental effects.
4. Machine Translation and AI-Generated Content
The Service utilizes machine translation, artificial intelligence, and AI-generated voices for content delivery and text-to-speech functionality. While we endeavor to use industry-leading technologies, you acknowledge and agree that: (a) such technologies may produce errors, inaccuracies, or imperfections; (b) the Company makes no representations or warranties regarding the accuracy, completeness, or reliability of any translated or AI-generated content; (c) you use such content at your own risk; and (d) the Company shall not be liable for any damages, losses, or claims arising from errors, omissions, or inaccuracies in machine-translated or AI-generated content, regardless of the cause.
5. Subscription, Payment, and Billing
Access to certain features of the Service requires a paid subscription. By subscribing, you authorize us and our third-party payment processor, Stripe, to charge the applicable subscription fees to your designated payment method on a recurring basis according to your selected plan (weekly, monthly, or annually).
You are solely responsible for providing accurate and current payment information. Fees are non-refundable except as set out in Section 7 (Cancellation and Refund Policy), including the 30-day money-back guarantee, or as required by applicable law. Subscription fees are subject to change upon thirty (30) days' notice, and your continued use of the Service after such notice constitutes acceptance of the new fees.
Failure to pay any fees when due may result in immediate suspension or termination of your access to the Service without prior notice.
6. Free Trial
We may offer a free trial period for new users. Upon expiration of the free trial, your subscription will automatically convert to a paid subscription, and your payment method will be charged unless you cancel prior to the trial expiration. It is your sole responsibility to cancel before the trial ends if you do not wish to incur charges. A free trial is not a payment: the first charge after the trial is the first payment covered by the 30-day money-back guarantee in Section 7.
7. Cancellation and Refund Policy
Updated October 16, 2026: this section now sets out our 30-day money-back guarantee.
You may cancel your subscription at any time through your account settings. Upon cancellation, your access will continue until the end of the current billing period, after which your subscription will not renew. Cancelling does not by itself refund any payment.
30-day money-back guarantee. If you are not happy with Voiczy, you can ask for a full refund of the first payment charged for your first paid subscription, on a monthly or a yearly plan, within thirty (30) days of that payment. A free trial is not a payment, so the thirty (30) days start on the first charge after the trial. To ask, email help@voiczy.com from the email address on your account within those thirty (30) days, and tell us which account the request is about. We refund the full amount of that first payment, to the payment method you used for it and to no other, and we end your subscription and your access to paid features when we process the refund. Refunds usually reach your account within five to ten (5–10) business days, depending on your bank.
The guarantee covers only that first payment. It does not cover renewals, later payments, upgrades, add-ons, or any other charge. Outside the guarantee, payments are non-refundable, and no refunds or credits are given for partial subscription periods, unused portions of the Service, or automatic renewals, except as required by applicable law.
The guarantee applies once for each family, which means one account, one person, and one payment method. If a payment for your account has already been refunded, by us or by our payment provider, and you subscribe again, whether on the same account or a new one, the new subscription is not covered by the guarantee. The guarantee is for your first paid subscription only.
We may decline a refund request, or end an account, if we reasonably believe the guarantee is being abused. For example, if you sign up repeatedly to obtain refunds, use more than one account or payment method to get around the one-time limit, or give us false information to get a refund.
Payments are processed by our payment provider, Stripe. If you paid with Link, Link's support may also refund a payment, for up to sixty (60) days after it, under Link's own terms. A refund of your first payment from our payment provider counts as your refund under the guarantee, and we will not refund the same payment a second time. If you dispute a payment with your bank or card issuer that we have already refunded, we may contest the dispute and suspend your account while it is open.
Outside the guarantee, any refund is at the Company's sole discretion and is considered case by case, under exceptional circumstances. Such consideration does not create any right or expectation of a refund, and a refund given once does not oblige us to give another.
Nothing in this section affects your statutory rights as a consumer, including any right of withdrawal or cancellation you have under the law where you live. If a statutory right applies, you can use it, and you will not be refunded twice for the same payment.
8. Intellectual Property Rights
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof, are the exclusive property of the Company or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes only. Any unauthorized use, reproduction, modification, distribution, or exploitation of any content may result in civil and criminal penalties.
9. User Content and Data
By using the Service, you grant the Company a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display any content, data, or information you provide through the Service, including but not limited to usage data, voice recordings, and learning progress, for any purpose, including but not limited to improving the Service, developing new features, conducting research, and marketing purposes.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL PRODUCE ANY SPECIFIC EDUCATIONAL OUTCOMES. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS LESS.
12. Indemnification
You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, agents, partners, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorneys' fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, trademark, property, or privacy right; (d) any claim that your use of the Service caused damage to a third party; or (e) your child's use of the Service. This defense and indemnification obligation will survive these Terms and your use of the Service.
13. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration rather than in court, except that either party may seek injunctive or equitable relief in court for any alleged unauthorized use of intellectual property.
Class Action Waiver: You and the Company agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You expressly waive your right to participate in any class action lawsuit or class-wide arbitration against the Company.
The arbitration shall be administered by a mutually agreed-upon arbitration service in accordance with its rules. The arbitration shall take place in the Netherlands, and the language of arbitration shall be English. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the courts located in the Netherlands, and you consent to the personal jurisdiction of such courts.
15. Modifications to Terms
The Company reserves the right, in its sole discretion, to modify, amend, or replace these Terms at any time. Material changes will be posted on this page with an updated effective date. Your continued use of the Service following the posting of any changes constitutes your binding acceptance of such changes. It is your responsibility to review these Terms periodically for any updates.
16. Termination
The Company may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.
18. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Service, constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
19. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: help@voiczy.com
Trade name: Voiczy
Chamber of Commerce number: 99591219
VAT number: NL005396845B54
Last updated: October 16, 2026