Delete your Voiczy account

1. Sign in at voiczy.com with the account you want to delete.
2. In the parent dashboard, open the menu with your name and email address and choose Account settings.
3. Open the Account tab.
4. Press Delete account.
5. Type your account's email address and press Delete my account.

Only the account owner can delete this account.

This can't be undone. We can't bring the account back later.

Email help@voiczy.com from the email address on your account and ask us to delete it. We may ask you to confirm that the account is yours first.

This deletes your Voiczy account and everything in it:

• Your children's profiles and all their progress: words, books, badges, coins and conversations with Leo.
• Your settings, email preferences and notifications.
• Your second parent and your children's devices can no longer sign in to your family.
• Your login, so the account can no longer be signed in to.

• Stripe, our payment processor, keeps your customer record, the payment method you saved, and the records of your payments and invoices, because they are needed for tax records and refunds. They are kept for as long as tax and accounting law requires.
• Our database backups keep a copy of your data until each backup expires on its regular schedule.
• Usage statistics, messages you sent to our support team and records of the emails we sent you are not deleted automatically. To ask us to delete them, email help@voiczy.com from the address on your account.
• Anonymous, combined statistics that can't identify you or your children may be kept indefinitely.

A subscription you pay for on voiczy.com is cancelled right away when you delete your account. Unused time is not refunded, except under our 30-day money-back guarantee.

A subscription you bought in the App Store or Google Play is not cancelled when you delete your account. Cancel it there first, so you aren't charged again.